FAQ

Are you insured and bonded?

Yes, and we are fully boned, insured and registered with Pet Sitters Associates and the State of Maryland. We also carry commercial auto insurance on all our vehicles.

Do you hire employees or independent contractors?

When you begin your relationship with PPPS the owner, Jennifer Gardner, will initiate all services. If the need arises to have one of our certified employees provide services you will be informed. All clients meet our employees prior to services rendered.

What type of animals do you care for?

PPPS cares for all domestic pets including domestic exotics and farm animals.

Do you take animals into your home?

PPPS is not hold a kennel license. We prefer to keep your pet in their own environment to reduce pet anxiety and maintain their routine.

What is your 25-point quality checklist for peace of mind?

See attached list.

How much do your services cost?

Prices are curtailed to services rendered and type of pet.

What is the service area?

Frederick County – Frederick, Urbana, Myersville, and Middletown

Washington County – Hagerstown, Smithsburg, Williamsport, Boonsboro, Funkstown, Maugensville, Half-way

Coming Soon!!!! Pennsylvania – Greencastle and Waynesboro

We do not travel to West Virginia.

Do you have referrals that I may call?

Referrals are included in your welcome packet. We hope you will become one as well!

Why do I need a dog walker/pet sitter/cat sitter?

Please see Patience Paws Blog (will attach link once written)

How will I be billed?

Invoices are sent to your email. We accept cash, check, and credit cards. Payment for vacation visits is due on the first visit or 24 hours before. A 50% deposit is required to hold on all holiday spots and during the peak season, from May to September.

How many dogs will you walk at one time?

There is a $2.00 additional charge for each additional dog. We will walk up to three dogs at one time. Any additional dogs will require an additional visit fee. This helps insure the safety of your pets as well as providing ample time for exercise and bathroom breaks.

How much advance notice do I need to schedule vacation visit?

As soon as you book your vacation, call PPPS to get on our schedule. The more notice the better especially during summer and holiday months.

What if I need to stay late at work? Can you give my dog an evening walk and dinner?

PPPS will do its best to meet your needs. Last minute requests (less than two hours) may cost an additional $5. This does not apply to vacation clients traveling home needing an additional visit.

What is your cancellation policy?

Waiting to hear from lawyer.